Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Convenient location
Breakfast included
Filthy rooms
Unhelpful staff
7.6/10
Very good
Rooms
7.0
Location
8.0
Service
8.0
Dining
7.3
Guest reviews
7.6/10
based on 3 reviews
7.0
7.0/10based on 650 reviews
William
United Kingdom,
March
2024
6.2/10
The hotel was a mix of positives and negatives. The rooms were not up to standard in terms of cleanliness but were somewhat adequate, especially with the provided breakfast packs. The service had a mix of friendly and unhelpful staff members. The location was convenient with nearby amenities but slightly out of the town center. The food was decent, and some work was needed to maintain the dining area. Overall, the value for money was fair considering the facilities offered.
Rooms
5.0
The room I stayed in was a bit filthy but had a bathroom, and the breakfast packs provided were a nice touch. Tea and coffee were available.
Service
6.0
The staff had a mix of friendly and unhelpful members. Some were friendly and helpful, while others were abrupt and rude.
Location
7.0
The location was pretty good, with nearby restaurants and shops, although slightly out of the center of town.
Dining
7.0
The dining experience was fine. It included European dishes, but improvements were needed, and some areas required maintenance.
Facilities
6.0
The facilities were decent but needed some maintenance work to ensure a more pleasant experience.
Convenient location
Filthy rooms
Michael
United Kingdom,
October
2023
8.6/10
I absolutely loved my stay at this hotel! The communal bathrooms were super clean, and the bed was beyond comfortable. The service was top-notch, with the staff going out of their way to help. The location was perfect for my needs, close to restaurants and shops. The included dining was a great value, especially being close to shops and restaurants.
Rooms
8.0
The communal bathroom was clean and updated, and the bed was comfortable.
Service
9.0
The staff were extremely friendly and helpful, making my stay even more enjoyable.
Location
9.0
The hotel's location was ideal for me, within walking distance to the UTAS Newnham campus and surrounded by restaurants and shops.
Dining
8.0
The included dining was a bonus, being close to shops and restaurants.
Facilities
9.0
The facilities were excellent and contributed to a delightful stay.
Frank
United Kingdom,
October
2023
8.0/10
The hotel offers tiny rooms with shared facilities on the ground floor. Even though they offer to pay extra for a larger room, my room was very nice and clean with a good view. There are some major retailers nearby, and for those craving the Colonel's chicken, there's a KFC just over the road.
Rooms
8.0
The room was very nice and clean with a good view.
Service
9.0
The staff were very friendly and extremely helpful, going out of their way for us. They were available to take our concerns to even when we left in the morning, and also accommodated my request to keep my luggage in the hotel for a few more hours before I went to the airport.
Location
8.0
The location is great, close to everything we wanted. It's within walking distance to UTAS Newham campus and gives discounts at the restaurant. However, it's next to the stairwell and the top floor entry door which closes loudly on a gas arm.
Dining
7.0
The dining experience was excellent, close to shops and restaurants. However, they needed someone to check the work done by contractors; it was rather shoddy.